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POLICY

Any issues must be reported to me straight away, I guarantee my work for 7 days which is much longer than high street salons, but I do need to know straight away if there is a problem.

I run on a strict time schedule, if you are going to be late for whatever reason please let me know - if you are more than 15 minutes late I may not be able to complete the full service as booked, I will always endeavour to complete the service as fully as possible. The full cost of services booked is chargeable.

I am self employed and if I don't work I don't earn money, if you are poorly, please rearrange your appointment.

If you do need to rearrange within 48 hours of the start of your appointment, I charge 50% of the services booked.

If you need to rearrange within 2 hours of the start of your appointment, or you don't show up for your appointment, I charge the full cost of the services booked.

If you have previously not attended an appointment without prior warning, I may ask for a booking fee of 50% of the price of your next appointment to secure your booking (this will be deducted from the treatment price on the day).

I reserve the right to refuse service.